Return Policy
Last updated: March 2, 2026
Shooters Global values its relationship with you and offers you the option to return most products purchased directly from Shooters Global.
- For all eligible purchases, our return policy is 30 days from the date of your invoice, unless you have a separate agreement with Shooters Global. You must initiate the return within this time. After that you will receive a return authorization in writing.
- For approved returns, Shooters Global will refund or credit the actual price you paid, including the Technical service fee. Your refund or credit may be reduced by the cost of shipping and handling fees.
- Any product returned to Shooters Global without authorization in writing from Shooters Global will be considered an unauthorized return, and you will not receive a refund or credit for the product and Shooters Global will not ship the product back to you.
- Return the products in their original packaging, in as-new condition, without any damage or signs of use, along with any media, documentation and any other items that were included in your original shipment.
- Ship your return within 2 business days of authorization or your refund or credit may be reduced or eliminated.
- Special conditions apply for products purchased in a bundle or during a promotion. See “Promotional Items” section below.
- The product must have been purchased directly from our official website https://timer.shooters.global/. For all purchases not made directly from Shooters Global, please check the return policy of the location from which you purchased your product.
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All returns must be made in the same country in which the purchase was made.
Products eligible for return: SG Timer 2, SG Timer GO, SG Pulse, SG Pulse Pro: Master Kit, SG Pulse Pro: Ocular Kit, SG Pulse Pro: RC Kit, SG Pulse Pro.
You cannot return software at any time. You cannot return customized products, including ones with stickers or wraps applied to them.
Shooters Global reserves the right to deny any returns in circumstances involving repeated returns, violation of the Shooters Global Terms of Sale, or other impermissible activity.
For approved returns initiated within the time period specified in this policy, Shooters Global will provide return shipping labels at no cost to you and will not charge a re-stocking fee.
Promotional Items
If the bundle contains the product not eligible for return, its value may be deducted from the refund amount.
Refunds or credits for a product you purchased in a bundle or during a promotion can get a little complicated.
Depending on the promotion, Shooters Global may deduct the value of the discount, promotional item or redeemed card from any refund or credit you receive for the return of the purchased item. Examples of these kinds of discounts and promotions include:
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“Buy an SG Timer Go and get a free skin.”
- If you return the SG Timer Go, Shooters Global will reduce your refund or credit by the value of the skin, because it’s a non-returnable item.
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“Buy SG Pulse and get a gift card.”
- If you return the SG Pulse but already spent the money on the gift card, Shooters Global may reduce your refund or credit by the value of the gift card.
After you get a return authorization from Shooters Global:
- Back up any data you might have stored on your product and then delete it.
- Remove all confidential, proprietary, and personal information.
- Ship all products that you are returning to Shooters Global within 2 business days of the date that Shooters Global authorizes your return.
- Return all products, along with all media, documentation, and other items that Shooters Global included in your original shipment, in their original packaging.
- Remember that for partial returns, your refund or credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions.
- Also remember that Shooters Global is not responsible for any confidential, proprietary, or personal information you leave on a returned product. We also are not responsible for lost or corrupted data.
Please be advised that it may take up to 10-15 business days from the date the order is received back at Shooters Global for you to get the money credited back to the original method of payment.
